FAQ's

 

About

Basically it is a dial tone over the Internet.

The limitation is based on Internet bandwidth capacity and the number of channels ordered. Each non-compressed call uses approximately 85kbps of bandwidth.

Moving? What do I need to do?

The beautiful thing about a cloud service is that it can be accessed from virtually anywhere. If you call Support at 877-388-1971, they can help you switch on the proper settings.

What happens if my Internet connection goes down?

Your SIP Trunk will be unable to process inbound or outbound calls if your Internet connection drops. We recommend that you include disaster recovery forwarding in your business continuity plan. When the need arises, DRF allows your incoming calls to be immediately diverted to any working numbers, such as a cell phone or a new location. For assistance, call Support at 877-388-1971.

Service Area

Where is SIPSRUS SIP trunking available?

SIPSRUS SIP trunking is available in the US and Canada. Also in 65 other countries, please contact support for more details.

Can I make international calls?

Yes. All extended area and international calls are billed at per minute rate, and rates will vary depending on area/country.

Supported Features

Are toll-free numbers available?

Yes. SIPSRUS supports inbound toll-free numbers. Toll-free service is available as a metered service only.

Is T.38 fax supported?

Yes. With SISPRUS IP based faxing, you can send and receive faxes from a web interface or from your local fax machine with incredible reliability.

Is E911 service provided for my DIDs?

We include E911 services for one address, and you can add additional addresses as needed for systems spanning multiple locations.

Why is 911 DID required for SIP trunking?

This is necessary to provide emergency services. There can be multiple channels or numbers per SIP trunk, but only one E911 enabled number is required.

Do you support Caller ID and Caller ID Name (CNAM) for inbound calls?

Yes. On all incoming calls, Caller ID and CNAM are supported; however, the upstream carrier must give this information for us to show it to you.

Where is SIPSRUS SIP trunking available?

SIPSRUS SIP trunking is available in the US and Canada. Also in 65 other countries, please contact support for more details.

Do you support Caller ID and Caller ID Name (CNAM) for outbound calls?

Yes. On all outbound calls, caller ID is given. CNAM is accessible upon request and is subject to the availability of local serving areas.

How can I port out my number?

SIPSRUS provides service for your phone numbers through carriers. SIPSRUS is not involved in port out(s); your new winning carrier makes the request to the carrier that hosts our numbers. Your new carrier should follow a similar procedure as SIPSRUS.